Tiring Start

Even though I didn't have to do the driving, I still felt mighty tired when I got up this morning. Decided to fight it and still pushed on. Got to Subang early to beat the traffic, and finished my rounds well before 8 am. Too early to start my drive to Park City clinic.

So, had time to enjoy my breakfast and catch up with a bit of news on TV. I have a talk to so tomorrow. Did the slides already a few weeks back but it still needed tweaking. I'll leave them for tonight.

Planning to take it easy this morning before things start to pile up later ...

New Name

Yesterday when I was at the hospital to see some admissions - we were talking Sunday afternoons here - I noticed that there was a big crane at the Doctor's car park.

The business end of the crane was reaching the fifth floor of the South Tower building to peel away the old Sime Darby Healthcare sign and presumably install a new one.

The old sign as it wereThe hospital was now being renamed Subang Jaya Medical Center like the good old days. The parent company was now called Ramsay Sime Darby Healthcare Group. A new beginning hopefully. And not new name and new game ....

You've Got Mail

I have always been a stickler for empty mailboxes, both virtually and in real life. Obviously some of my colleagues didn't share the same thinking. Or just plainly that they do not suffer from obsessive compulsive disorder.

I wished that I could go through them and clear it .....

In-house Communications

On average, I answer around 20 phone calls a day. The number could easily touch 50 on busy days. Some of the calls were not exactly important, and to try to cut down the number, I have asked my main wards to start emailing me results. It also could help in minimising confusion as instructions especially drug dosages and drug names could be spelled out very clearly.

Buy lately, the problem I had was the staff took a long time replying, or worse still did not reply back. I couldn't tell if the messages actually got through or otherwise. As some of the instructions need to be carried out immediately, I ended up picking up the phone and actually dialing through. Defeating the purpose of using emails in the first place I would've thought.

But things were improving. Hopefully the number of calls could be cut out further ....

Audit Week

The hospital has been abuzz in the last few days and would continue to do so tmfor the rest of the week. It was under an audit exercise by an international body and these lot were very thorough.

They were interested in policies and processes rather than strictly only patient care. These inspector were very clear at what they were looking for and every morning, we had a debriefing about their activities from the day before. And OMG! Were there a lot of talking points.

Not getting into the specifics, they even look into the evacuation procedures, the use of the lifts and they were really found out about things that we would never had thought off. Great listening .....