Assessment Day

It was going to be a big few days for Ara Damansara Medical Centre when the MSQH assessor hit the place for their audit. They had been preparing for a number of months and since I was in charge of the labs, I had to do my bid.

The morning briefing started at around 8 am, which meant that I had to delay my morning rounds. By the time the talk was done, my phone had already been ringing a number of times. I drove back to Subang just about the time when the morning rush hour was dissipating, and was finished by lunch.

Waiting for my afternoon meetingThe morning trafficThen came the time for my interview. The assessor was meticulous but had yet to go through the lab completely. After a 30 minutes chat, she got on with her assessment and I was dismissed for my afternoon rounds back in Subang.

So, it was a day of driving back and forth. Luckily the heavy traffic which was plaguing the Subang Airport Road had eased off following the completion of the LRT line. Back home after the afternoon rounds really made me tired both mentally and physically. Time for an early night trying to convince Idlan to go to sleep early. It would be his English papers tomorrow.

3 Days

My lab at Park City had just undergone a national audit earlier this week and in the last couple of weeks, the staffs had been hard at work making sure that the audit went successfully and without a hitch. The assessor came to visit on Tuesday with a short interview with me on the same afternoon. That also meant that I had been traveling back and fro regularly lately between the two hospitals and to be honest it could be tiring.

Luckily I managed to cancel a few clinics making the workload in Subang slightly bearable during the duration of the audit.

The feedback had been largely positive and the assessor did come up with a few suggestions for the hospital which would help my lab service. Hopefully the management had been paying attention. But credit must go to my lab manager who made everything looked easy ..... Well done!

Now that the audit was done, it was time to have a nice cup of mocha ....