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TWG Revisited

After almost a year, we returned for a spot of tea at Twining TWG at Pavilion. The place has certainly became more popular compared to the last time we were there, and there was actually a queue to get in - for sure as it was Saturday evening then. luckily we didn't have to wait for too long.

So, off we went onto a table of four. And we waited for almost ten minutes before we were attended to, despite indicating that we wanted to know a bit more about the tea on the menu. Unfortunately, the staff that came around later was a foreign worker who spoke bad English and basic Malay. I couldn't believe it that a restaurant of such caliber had staff who struggled to communicate. And sure enough, he got the order mixed up …..

We were not in the mood to argue and just took up what was offered - and he forgotten that we ordered for two pots as he brought only the one. We were quite surprised that we had enough teacups. Then came the tricky part when the tea was finished in the pot. Apparently the tea was brewed off the pot, so refilling with hot water would not do. So, just remember that there would be no refilling when your pots were done. You need to order another pot.

The food was not bad, as we just ordered light dinner. I had wagyu burger, which was well cooked - with a tea infused sauce of some sort. I had some cocktail - lychee with tea - which was a big mistake. It tasted …. disgusting!

So, even though the quality of the food and beverages were still up there, TWG would need to pay more attention to their service. Because after all, not everyone went there solely for the food. They would like to enjoy the ambiance as well ….. suffice to say that the visit did not go as I hoped for.

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