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Downhill Cafe

Shame that the service wasn't up to the billing. In fact it had got worst. And I think the main issue was inability of the staffs to communicate either in Malay or English.

They messed up the orders big time. The instructions were simple, to make sure that the children's food were not hot or spicy. Forget it! It was both how and spicy!

We ordered again, and they messed things up a second time. And we can't complain since the waiter near us could understand us. But when it came to the bill, they were right fluent. They charged us for both orders obviously and I couldn't be bothered to explain that they botched the order first time.

So, the message to management is simple. Make sure your staff can speak either Malay or English. Hire some local people!

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